Refund Policy

At ZenPulse, we want you to be satisfied with your purchase.

Returns

You have 30 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must provide a receipt or proof of purchase.

To start a return, please contact us at asbjoernkirk@gmail.com

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Personal care products

• Perishable goods

• Gift cards

• Downloadable products

If you have questions about a specific item, please contact us.